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Refunds

Receipt of damaged or defective item

We at Creativewebmall are committed to provide you a hassle free experience. However, as an exception, there could be a possibility of you receiving a damaged or defective product due to circumstances not in control of Creativewebmall. If an item ordered by you on Creativewebmall is delivered to you in a damaged / defective condition, please email us at info@creativewebmall.com for a replacement. When we ship out the replacement item to you, we will also have the defective / damaged item picked up from you at our cost.

How can I return a product ordered from Creativewebmall?

To provide you a worry free shopping experience on Creativewebmall, we offer you a No Questions Asked Return Policy. Within 7 days of receiving your shipment, you may return any unopened item in its original packaging along with the original invoice, for a refund (excluding shipping costs).

When you return your product, just indicate the reason for your return in a short note (if you feel like it!), put the item and the note with the order number into a secure package, affix our address note (our returns address is given below) and send it through a reliable courier or mail it to us. Our address for returns is as follows:

Customer Service
E - 510, Kailash Industrial Estate,
Hiranandani - Vikhroli Link Road,
Off. Vikhroli Parksite Colony,
Vikhroli (West)- Mumbai.
Pincode: 400 079
State: Maharashtra Country: India

Telephone: +91 -22 - 2518 5733
+91 -22 - 2518 5784

We will refund to you the entire cost of the returned item, less shipping costs. Please note that we will provide a refund facility only for products bought from our store.

How and when will I get my refund?

Upon receipt of your package with the item in it, we will initiate the refund process. The refund will be made to the same payment option(s) originally used to pay for the order. Please note that in case you have used Creativewebmall Gift Certificate, we can only refund your account against these specific options and we will not be able to return the same as a cheque. No request to refund via cheque shall be accepted if a customer had used some other mode of payment while paying for his order.

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